Refund policy
Return & Refund Policy
Effective Date: July 26, 2026
At Popes Produce, we take pride in providing fresh, high-quality produce. Because our products are perishable, we have the following return and refund policy to ensure food safety and fairness for all customers.
Returns
Due to the perishable nature of our products, all fresh produce sales are final. We are unable to accept returns on fresh fruits, vegetables, greens, or other perishable items once they have been delivered.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery.
To help us resolve your issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
After reviewing your claim, we may offer one of the following:
- A replacement product (when available)
- Store credit
- A full or partial refund to your original payment method
Order Cancellations
Orders may be canceled before they are packed or shipped for a full refund.
Once an order has been packed, harvested, or shipped, it cannot be canceled due to the perishable nature of our products.
Shipping
We carefully package all orders to help ensure they arrive fresh. Once your package has been delivered by the shipping carrier, Popes Produce is not responsible for delays, improper storage, or damage caused after delivery.
Please refrigerate or properly store your produce immediately upon arrival.
Refund Processing
If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.
Contact Us
If you have any questions or concerns about your order, we’re here to help.
Popes Produce
We appreciate your support and thank you for choosing fresh produce from Popes Produce!